About Nav Thethi, a customer experience evangelist

Nav Thethi is an accomplished, customer obsessed, and marketing acumen for creating and designing unified digital experience for large enterprises to engage with technology and business leaders by providing them with information for the purpose to advance their adoption of specific products and solutions offerings. Loaded with variety of technology and business experience of over 20 years across mid-to-large organizations combined with prestigious professional affiliations, Nav is capable to drive best-in-class digital strategy for global businesses to engagement with customers.
Nav is graduated with a master’s degree in business economics (M.B.E.) from Guru Nanak Dev University, India, and he’s good at economics and operational research. Being an economist, he is passionate with data analysis and statistics, and at all opportunities he wants to find patterns and look for improvement areas.

Nav comes from a very diversified background and experience. His professional journey involves in leading technology, management, business, marketing, customer-facing leadership roles with reputed global organizations including Quark, Fidelity, and in his current role at Hitachi Vantara, he looks after digital experience on corporate website and managing tech stack that caters to B2B audience including enterprise-class visitors from several Fortune 500 companies. His role also covers the overall web operations and governance model to achieve operational excellence to deliver an awesome digital experience.

Nav is also affiliated with Leadership Excellence at Harvard Square, Harvard Faculty Club. He’s a member with Cal Chico Advisory Board as well. He writes in the customer experience space and have contributed with my leadership thoughts with various publishers online including CMSWire.com, CMOCouncil.org, and CXM.co.uk. In addition, he have done podcasts and was involved in several research papers, already published, and have talked to events this year including in-person event #DMWF North America and virtual event Beyond Digital by Digital Confex. Nav have been part of judging committee for well-recognized industry awards like The Drum Awards Digital Industries 2022 and CMSWire IMPACT Awards 2022.

Connect with Nav on LinkedIn and Twitter.

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